Standard Operating Procedures: From Process To Progress In the Landscape Industry, most companies have a multitude of systems. There are systems relating to the frontline team: clocking in; how/where they start their days; how they know which clients to service; and more. There are also systems relating to management: the sales process, cold calls, job proposals, receiving signatures, and more. All companies utilize systems. What differentiates successful and efficient companies is that they standardize and document their systems. In order to be successful continually, a process must be defined, taught, and followed through by everyone. When you don’t follow processes, you won’t receive the expected results. Companies who document processes help ensure their growth. What Is An SOP? SOP stands for Standard Operating Procedure, formally defined as “a set of written instructions that describes the step-by-step process that must be taken to properly perform a routine activity,” (TechTarget). There are a couple important pieces to have a true SOP. The process must be written. This is key to ensuring the process is followed correctly each time. Being written is what separates a system from an SOP. Some companies have SOP’s stored in documents. Others utilize software to create and store them. It must be broken down into steps and clearly written so anyone, whether new or senior to the company, can follow the steps. Better yet, are added pictures or visuals. The goal is to not only identify the process, but create the SOP in a way so that it ...