virtual consultations

The COVID-19 pandemic has changed how we work for the foreseeable future, and the lawn and landscape industry is no exception. Lawn and landscape companies have had to shift gears, moving to a more remote and communicative way of operating. As circumstances related to the pandemic continue to evolve, lawn care businesses are in their busy season, proving that the service industry continues to be a critical part of keeping homes, facilities, and the nation safe and operational. Here are four ways that lawn and landscape business owners and their teams can adapt to the changing business climate and keep business moving for the future. 1. Offer Virtual Consultations Many homeowners are working from home, which has prompted them to focus more on the aesthetics of their homes. They also have more time on their hands to dedicate to their outdoor spaces, to make these more enjoyable for family and friends. Whether your customers are moving into a new home or are in need of a makeover, make sure they know your team is readily available. Luckily, technology is in the palm of nearly every homeowner’s hand (or, facility manager’s hand in the case of commercial customers). And, as people continue to practice social distancing, conducting virtual consultations is the next best thing to a face-to-face meeting. Scheduling time to video chat with a customer via Zoom can be very effective to understand their needs. Using other tools, such as Google Earth, in conjunction with cloud-based field service software, allows ...