Tag: Customer Service
Military Families Need Your Help
Winter 2019 is going to be a teeth-chattering cold one, with plenty of snow, according to the venerable Farmers’ Almanac. That's not the news...
Touchdown Turf: Survey Studies What It Takes To Have A Winning Season
In a recent survey of lawn and landscape professionals, Environmental Science, a business unit of Bayer Crop Science, garnered data that emphasized what nearly...
Lessons Learned From Angry Customers
In the seconds before answering a customer call or moments before a client meeting, keep in mind that the best way to initiate control...
Like A Boss: Replicating The Customer Experience — Even As You Grow
The key is to have every employee at each location conveying the same message to the customer.
Like A Boss: Making A Move Toward Inbound Marketing
Changing the process of a developed sales team can be challenging but patience and repetition are the key to reaching goals.
How To Handle Client Schedules
Keeping a good route and schedule is a main part of having an efficient and successful lawn mowing business. What happens when you finish...
How Do I Know When A Customer Is Wrong For My Business?
Saying "No" to a potential client is never easy. Even well-established businesses can have a hard time turning down work. But taking on the...
Boost That Special Employee-Customer Connection
Check out these five ways to build a team where front-line employees can work on engaging their customers.
Balancing Customer Service With Contract Terms
Keeping customers happy during unpredictable snowstorms is no easy task. When phone calls and emails start coming in with complaints or requests for more...
Story Of A Landscape: Landscape Renovation Success Due To Customer Relationship
This landscape renovation project continued growing and into a maintenance contract.
Remote-Operated, Autonomous Industrial Snow Plow Hits The Market
Teleo and Storm Equipment have introduced America’s only remote-operated and autonomous industrial snow plow.
Proposed Tax Break For Government Snow Removal Equipment In CA
California Senate Bill 546 proposes an exemption from the state sales and use tax for public entities purchasing dedicated snow removal vehicles.
Featured Videos
[VIDEO] Dickies®: Discover Workwear That’s Anything But Uniform
Looking for uniform solutions for your large team? An unmatched inventory and versatile looks are just a few reasons why companies trust Dickies®.
Husqvarna Launches New Game-Changing Innovation In Chainsaws
The new T542i XP® and 542i XP® chainsaws from Husqvarna feature game changing features and benefits for tree and landscape professionals.
Final Bloom Of Beloved “Stumpy” Cherry Tree Is National News
Stumpy, a scraggly cherry tree who became beloved as a symbol of resilience during the pandemic, is marking its last Spring. Seawall rehabilitation of the Tidal Basin in Washington, D.C. will require its removal in May.
Get Equipped: Design-Build Equipment
From trenchers to compact track loaders and excavators, this assortment of design-build equipment will help your professional lawn care and landscaping services team get the job done.
Lakeside Landscape Project: Manitou Watch
Twin Bay Landscaping designs dunegrasses, a boardwalk, and cozy gathering spaces to honor the lake life.