To Be a Pro, You Must Look Like a Pro
Sitting in a Burger King sipping on an ice coffee early one recent morning I watched two young men working on the property at...
Lowest Price: Who Really Wins?
It's that time of year again: summer. Despite the late start to the season in the the Midwest and Northeast, in particular, as well...
Recruit the Best (& Skip the Rest)
The two biggest staffing/HR problems business owners and managers face are recruiting new employees and reducing employee turnover. These issues both are linked. The only...
Stano Landscaping: A Half-Century Perspective
Milwaukee's Matt Stano likes what he sees in the industry's future.
So a Customer is Upset, What to do Next?
Having upset customers happens in business; how you deal with it makes all the difference in the world.
Today’s Customer Is Different
There's no doubt the landscaping business has changed in recent years. In 1986, when U.S. Lawns was founded, the commercial market was less crowded,...
Thoughts on Controlling Workers’ Comp Costs
Workers' compensation insurance is a social contract of sorts. In exchange for your promise to take care of employees who get hurt, you, the...
“Dirty Jobs” Guy Says U.S.A. Needs Dirty Hands
Mike Rowe launches foundation to raise awareness of skilled trades Click image to enlarge. The mikeroweWORKS Foundation seeks to re-educate youth to...
The Power of a Group of Advisors
Many business owners and managers belong to industry-related peer groups or advisory boards. They find a group of their peers sharing their knowledge...
Breaking Down the Barriers
Tips to streamline the adoption of mobile technology Some habits in the workplace are hard to break, whether it's a giant white board where managers...